To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

How could I have used this much water?

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

What chemicals does our water utility add to the water?

Four Mile Hill Water does not add any chemicals to the water. Our water is purchased from Searcy Water.

Why is my water discolored ? Why does my water taste or smell different ?

There are several possibilities that could be causing the issue. Main breaks, sudden increases of flow, and possibly the water we are receiving from Searcy Water may be the cause. Call us at the office so we know there is an issue. If you live at the end of a waterline, this is not an uncommon problem. If there is not enough water usage on the water main, the water can become stale. After a water main break or disturbance of flow, the particles that have broken loose will collect at the end of the line. Just call us and we will flush the water main.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.