READING YOUR METER
STEP 1 Locate your 'Meter Box'. Generally found towards the front of the property, near the street. The 'Meter Box' is typically in a direct line with the outside faucet on the house nearest to the street. The 'Meter Box' is a plastic, concrete or metal box approximatelly ground level usually marked "water".
STEP 2 Open the 'Meter Box' lid, You will find One of two types of meters that FMHW is currently deploying. Lift the protective cover on the meter.
On the 'Old Generation' meters you will see a large dial with numbers on the outside of the dial from 1 to 0, and a 'Hand' somewhat resembling that of a clock hand. Also you will see a display of numbers, like that of an odometer in your vehicle, with a 'stationary' zero at the end of the number dispay. Read the display of numbers from left to right. Be sure to include the stationary zero. This is your meter reading
On the 'New Generation' meters you will find a LED display of numbers or actually see no numbers on the display at all. If your meter is not showing the LED display, simply touch the small sensor located below the left corner of the display. This will 'alert' the meter to show the numbers in the display. The meter can be switched between two sets of numbers by touching the sensor. One set is the 'Total' amount of water that has passed through the meter. This number could have as many as 7 numbers to the left of the decimal point and 2 numbers to the right of the decimal point. The other set is the 'Rate of Flow' which shows the amount of water currently passing through the meter, this set could have 2 numbers to the left of the decimal point and 2 numbers to the right. Read the 'Total', this is your meter reading.
STEP 3 If your reading is significantly lower than the reading on your bill, please contact us. There could have been an error in the reading of the meter. If your reading is considerably higher than what is on your bill, check for a leak. Again, there are two types of meters.
On the 'Old Generation' meters, observe the meter for a few minutes to determine if the 'Hand' is moving. If your meter has a "Leak Indicator' (a small triangle or star) on it, observe your meter for a few minutes to determine if the 'Leak Indicator' is turning. Any movement of either of these two items indicate that water is flowing through the meter.
On the 'New Generation' meters, touch the sensor to get to the 'Rate of Flow' display. This reading should show 0.00. If you observe any numbers on this display, there is water currently passing through the meter.
